Accessibility Statement

Apparel Trust is committed to providing an equal, respectful, accessible, and professional shopping experience for all its customers, including people with disabilities. In accordance with the Israeli Equal Rights for Persons with Disabilities Law, 1998, and the regulations enacted under it, we invest significant resources and effort to implement the necessary accessibility adjustments that allow all users to shop independently and equally.

Website Accessibility

Our fashion website — www.apparel-trust.com — offers online shopping for clothing and accessories. We believe in equal opportunities in the digital space and are committed to providing an accessible and inclusive experience for everyone, including people with visual, hearing, motor, or cognitive impairments.

Accessibility Features Implemented:

  • Compliance with Israeli accessibility regulations (2013) and conformance to Israeli Standard 5568 and WCAG 2.0 Level AA.
  • High compatibility with Chrome, Firefox, and Safari browsers.
  • Keyboard navigation using arrow keys, Tab, Enter, and Esc.
  • Responsive design for mobile and tablet devices.
  • Alternative (alt) text for all product images.
  • Accessible and user-friendly purchase process including filtering, size/color selection, and checkout.
  • Recommended screen readers: the latest versions of NVDA or VoiceOver.

Documents and Videos:

Some documents or videos uploaded before October 2024 may not be fully accessible. If you encounter such content, please contact us and we will provide accessible information upon request.

Accessible Customer Service

  • Contact available via chat, email, WhatsApp, and social media.
  • Phone follow-ups available if written communication is insufficient.
  • Accessible phone line: 054-321-6656
  • Voice service with clear language and no background music.
  • Service hours:
    • Sunday–Thursday: 10:00–18:00
    • Friday: 10:00–13:00
    • Saturday: 20:00–22:00
  • Accessible formats available upon request at no extra cost.

Store Accessibility

Apparel Trust is an online business only and does not offer in-person customer service at physical locations.

Requests and Feedback on Accessibility

We are continuously working to improve accessibility. If you encounter any difficulty or have suggestions for improvement, we welcome your feedback and will do our best to resolve the issue promptly.

Accessibility Coordinator

Last Updated: 08/05/2025